At STEEMAUR, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return,Refund & Exchange Policy below.
Returns
We accept return requests within 7 days of receiving your order. To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Have all original tags and packaging intact.
- Not be damaged due to misuse or improper handling.
Items that do not meet these conditions may not qualify for a return.
Exchanges
If you receive a damaged, defective, or incorrect item, you may request an exchange within 7 days of delivery. Our team will review the request and arrange a replacement if approved.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been worn, washed, or altered.
- Items returned without original tags or packaging.
- Clearance, sale, or promotional items (unless received damaged or defective).
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed through the original payment method or another suitable method agreed upon by both parties.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by STEEMAUR.
Cancellation of Orders
Orders may be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and will be subject to the return process.
Contact Us
If you have any questions regarding our Return & Refund Policy, please Contact Us through our website. Our team will be happy to assist you.